Refund and Returns Policy

What is your refund policy?

Due to the nature of our products, DiamondsPharm does not offer refunds. We are committed to providing the highest quality products and ensuring customer satisfaction. If you encounter any issues with your order, such as not receiving it (especially in cases where the order has been sent internationally and hasn’t passed customs), please follow the steps below:

  1. Take pictures of the issue and attach them to your message.
  2. Provide a detailed description of the issue.
  3. Send us a message with the title “return” for further assistance.

We strive to address all concerns promptly and to the best of our ability. Your satisfaction is important to us, and we will work with you to resolve any issues you may encounter.

What is reship policy ?

Although we have a very high success rate of delivery (close to 100 %), there still is a slight chance of customs seizure. It does not depend on us. The issue is that about 99 % of packages in the US and UK go through customs control without strict control. The rest 10 % have more detailed control and these parcels may be seized. Statistics are that 1 – 5 parcels of 1000 are seized. In case it happens: we reship for free.

In case, the shipping hasn’t been delivered due to a wrong shipping address, we reship for full cost only, as we don’t receive these shipments back. Please, check your shipping address provided carefully!

When do we decide that the order should be reshipped?

Depends on the situation with deliveries in general. At the moment we start considering reship possibility if the order wasn’t delivered within 30 days from the moment of shipping.

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